WE ARE VERY EXCITED TO ANNOUNCE THE OPENING OF OUR NEW DISTRIBUTION CENTER IN KEWANEE IL.   
Centrally located to distribute to the central and eastern United States, this new distribution center means faster delivery times to our customers! Our customers in the western US will still see the same great delivery times they have now!
 

Danvers, MA – April 22, 2020 – Boss Pet Products, Inc. and its PetEdge division, a leading distributor of wholesale professional pet grooming equipment and supplies, today announced the opening of a second full-line distribution center in Kewanee, IL to supplement its existing distribution center located in Reno, NV. The additional fulfillment center will facilitate shorter transit times, reduced costs and enhanced service to PetEdge customers nationally.
 

The full line of PetEdge professional pet grooming products has been added to an existing Boss-owned facility in Kewanee, IL. The recently updated facility spans 150,000 sq. ft. servicing over 9,000 SKUs and will be PetEdge’s primary distribution center for Midwest and East Coast delivery zones, providing upgraded product staging, improved turnaround time with many orders shipped the same day, pick/pack and complete retail and eCommerce fulfillment capabilities. The combined strength of the two distribution centers provides over 250,000 sq. ft of capacity to support the growth of the Boss pet business nationally.
 
"Expanding our distribution capacity and locations to better serve pet grooming professionals has been a core PetEdge objective,” said Matt Creech, General Manager of Boss PetEdge. "PetEdge is a great brand and this expansion is a major stride to providing shorter delivery times, great prices and better service for all of our customers countrywide.”
 
Thank you for your business! We look forward to building our businesses together!

SHIPPING AND HANDLING OVERVIEW

PLEASE NOTE: Due to the COVID-19 Coronavirus, trucking, and supply-chain issues, there may be longer than normal delivery times. Orders may take longer to be delivered than initially estimated at time of purchase. Please continue to check the tracking link provided in in your shipping confirmation or in the My Orders section for up to date shipping information. Some delivery partners are experiencing longer shipping times due to increased volume of deliveries. We are working closely with all our partners to deliver your orders as fast as possible.

Some delivery partners have temporarily restricted Inside Delivery of Motor Freight items such as Tubs to business addresses only.

Thank you.

Please note the number of days for shipping by the carrier when you select your shipping method and please add 24 to 48 hrs for processing and packing of your order by our Distribution Center. 

Shipping and handling charges are calculated based on the actual weight and destination of each order and will be displayed at checkout.

Free Freight Policy: If your order is being shipped via Ground Shipping within the contiguous United States (Alaska and Hawaii are exempt) and the merchandise total is more than $99, we’ll pay ALL of the shipping and handling charges!
Please note that this offer excludes the following items:

Cages and Crates
Grooming Tubs
Grooming Tables
Dryers
Exercise Pens
Strollers
Ramps
Steps
Vehicle Barriers
Gates
Floor Decks
Large Storage Containers
Motor Freight Items
Items that ship at dimensional weight
Drop Ship Items (Items shipped directly from the manufacturer)

Be sure to check our Current Promotions Page to see if we have any current shipping promotions! 

Next Day/Expedited Delivery ― Next Day, 2nd Day, and 3-Day shipping are available for an additional charge. At final checkout, you can select one of these options and the cost will be automatically calculated for you. Please note that times for Next Day, 2nd Day and 3-Day refer to business days only and excludes weekends and holidays. Also note that aerosols and some other restricted items cannot be shipped via air or outside the contiguous U.S.

Restricted Materials ― ORM-D (Other Regulated Materials-Domestic) products can only be shipped within the contiguous United States via a ground carrier. ORM-D cannot be shipped via the United States Post Office, to a P.O. Box, via expedited shipping (any method that might involve air transport) or internationally. If you have any questions, please call 800-738-3343.

Motor Freight Shipments ― Some large and/or heavy items must be shipped via motor freight carrier, and will incur higher shipping charges. If you have questions about your shipping charges, please call 1-800-738-3343 for details. Items shipped via motor freight are not eligible for free or discounted shipping.

International Orders ― Shipping and Handling charges, duties, taxes, and tariffs are the responsibility of the buyer. There is no refund for abandoned shipments.
For specific questions about shipping and handling on international orders, email us at support@PetEdge.com, or Chat with a PetEdge representative. Chat is available at the bottom of every page of PetEdge.com.

Receiving your delivery/damaged goods

PetEdge carefully packages your order in our Distribution Centers and has partnered with the highest rated shipping carriers to deliver your products in the very best condition. Unfortunately, beyond our control, shipping incidents can occasionally occur and cause damage. 
Carefully inspect your valuable delivery and don’t allow the delivery driver to make you feel rushed. You always have the right to refuse shipments with major damages – especially on grooming tables, cages, and tubs.

Before signing
1.    Look for signs of damage, including boxes and crates with crushed corners, holes and tears, wetness, stains, upside down crates, opened and resealed boxes. Don’t accept delivery if the original box or crate and packing tape is not intact.
a.    If you ordered a Master Equipment LED table, carefully open the crate and confirm the glass tabletop is intact.

2.    Thoroughly document any damages or missing items directly on the delivery receipt.

3.    Photograph any damaged products or packaging issues.

Sign and retain a copy of the delivery receipt for your records

If you do not report and document damages on the delivery receipt before signing, it is impossible to resolve losses with the shipping company. PetEdge cannot be held responsible for shipments after signing.

Call 800-738-3343 for more information.